Learn how you can enhance health care delivery and improve the continuum of care by filling gaps in the health system through patient navigation.
Upgrade your skills and expand your role as a health professional by helping patients and families navigate the complex health care and social services system. This interactive course will empower you with the confidence and practical skills you need to act as an effective liaison between patients and health care professionals in your role as a navigator and/or clinician.
The health care system can be fragmented, uncoordinated, and complex for patients and families. Patient Navigators guide patients and families through the health care system to understand diagnoses, treatment options, and available resources. By assisting everyday Canadians, particularly vulnerable populations, overcome barriers to health care access and bridge gaps in transitions of care, patient navigators can effectively contribute towards an efficient, equitable, and patient-centred health care system.
At the end of the course, you will earn a certificate of completion.
Optional: You also have the opportunity to earn two digital credentials (1) Care Coordination - Fundamental Skills Credential and (2) Patient Needs Assessment - Fundamental Skills Credential. This course is also part of the learning pathway for the Patient Navigator Professional Certificate.To earn a digital credential, you’ll need to pass a short on-line test and pay $20+HST administrative fee. You will receive your digital skills credential(s) via email upon course completion and successfully passing an online assessment, with instructions on how to collect and display them.
How You Will Benefit:
This course is one of the first in Canada to focus on an emerging patient navigation model that can be applied across all health and social services sectors. The course has been informed by current research evidence, and primary and acute care industry needs.
You will gain:
- A clear understanding of patient navigator role and how it fits into your current work setting, and healthcare settings across the continuum
- An Empowerment Actualization Model© you can apply to your everyday context to advocate for patients and help them coordinate their care
- Practical training in skills needed to become an informed patient navigator
- Formal knowledge about the structure of health care systems and the up-to-date information on confidentiality protocols, advanced directives and power of attorney for personal care, etc.
- Confidence to act as an effective liaison between patients and health care professionals.
- Insights into current and future opportunities for patient navigators
What You Will Learn:
By the end of course, you will be able to
- Distinguish the emerging patient navigation role and how it applies to various health care and social services settings
- Describe the current health care climate and structure, including transitions of care
- Apply the Empowerment Actualization Model© to build therapeutic relationships with clients and help them self-manage their health care
- Communicate effectively with patients and families in in meaningful and productive discussion, in a way that maintains dignity, autonomy, and confidentiality
- Assess patient needs and outcomes – Identify what can be done to improve patient experience and how to reconcile differences between what patients want and what health providers believe is right for them
- Understand confidentiality protocols, advanced directives, power of attorney for personal care, etc.
Who Should Take This Course:
- Regulated health professionals seeking a career transition into patient navigation or interested in expanding their scope of practice to include patient navigation
- Current professional patient navigators or case managers seeking a deeper understanding of their role and responsibilities
- Clinicians interested in learning about patient navigation
- International Education Nurses (IENs) who are in a bridging program or studying to become licensed in Canada (additional requirements might apply)
Non-regulated health professionals may be admitted on a case by case basis. You will need to meet a minimum requirement of (1) bachelor's degree in a health-related field (i.e. public health, health promotion, psychology (unlicensed) , kinesiology (unlicensed) etc. AND (2) extensive knowledge of health care and social services systems, good knowledge of community resources, groups, and social networks.
For individuals who do not meet the minimum requirement but want fundamental knowledge and competencies in health navigation, you can still enroll in our Health Navigation for Lay Navigators course.
If you are unsure whether you meet the minimum requirements, please inquire at 416 736 2100 ext 22170 or firstname.lastname@example.org.
Healthcare Professionals with bachelor’s degree in health care and/or social sciences, or equivalent training and professional experience in health care field.
For non-health professionals or workers, please inquire about our navigation course for unpaid caregivers.
Not listed here and want to take the course? Contact us for more information at 416 736 2100 ext 22170 or email@example.com.
With increasing health care demands and focus on person-centre care, patient navigation is a burgeoning model of care that is gaining prominence in Canada, the United States, and the United Kingdom.
While the patient navigation model was developed in the cancer care environment, it is clear that the model is applicable to many other types of patient experiences. For example, the transitions required when children with chronic conditions become adult patients; elderly individuals whose health deteriorates; and the management of chronic diseases such as diabetes, multiple sclerosis (MS) or mental health conditions.
By engaging in discussion of real-world scenarios, you will have the opportunity to exchange ideas around the patient experience, and develop the ability to better recognize patient and family needs and priorities. This two-day certificate course will formalize your health care knowledge and introduce a consistent approach to patient navigation.
Day 1: 9 AM – 4 PM
Topics covered include:
- Introduction to patient navigation
- The patient navigator role in the context of current health care systems and complex health care needs
- Overview of health care structure, systems, and processes
- Needs and priorities of patients and families
- Understanding your client demographic
- Challenges and barriers to successful patient navigation
Day 2: 9 AM – 4 PM
Topics covered include:
- Essential skills in patient navigation
- Standard assessment and evaluation tools
- Understanding the proper conduct and communication
- Engage productively with patients and families using the empowerment actualization model (EAM)
- Dealing with anger, grief, and denial
- Ethical guidelines and confidentiality protocols
Rosemary Kohr, BA (Arts Plastiques), BScN, MScN, PhD, Tertiary Care Nurse Practitioner Certificate, San’yas Indigenous Cultural Safety Training Certificate, RN
Tertiary Care Nurse Practitioner Certificate
Dr. Rosemary Kohr, PhD, is the Program Director (Wound Care and Patient Navigation programs), Health Leadership and Learning Network (HLLN), York University; Adjunct Associate Professor, Faculty of Health Sciences, Western University; and Instructor in the graduate Health Sciences/Nursing program, Athabasca University.
For nearly 2 decades, Dr. Kohr was an Advanced Practice Nurse/ Acute Care Nurse Practitioner and wound care specialist at London Health Sciences Centre (LHSC). While in clinical practice at LHSC, Dr. Kohr was an active member of numerous interprofessional committees, including Chair of the SW LHIN Health-care Professionals Advisory Panel.
Dr. Kohr has a keen interest in improving care delivery across the continuum. Hands-on, clinically focused education for healthcare professionals is central to Dr.Kohr's work. She has travelled across Canada to deliver courses for physicians and nurses; and for the past 5 years, through HLLN at York University, the wound care (Level 1 and 2) courses have provided participants with a simple, standardized approach to dressing selection and best practice in would prevention and treatment.
With a background in Mental Health (APN, Consultation-Liaison Psychiatry, LHSC) as well as years working the patients and their families from acute care to community environments, she developed and currently facilitates the Patient Navigation program offered through HLLN at York University. As well, much of her work has been informed by her role as subject-matter expert/consultant for government projects in Nova Scotia, Ontario and British Columbia for system-wide wound care revisions as well as consulting on development and implementation of Patient Navigation systems in Ontario.
Dr. Kohr has worked with First Nations/indigenous health centres and clients, to improve patient outcomes. In 2015, she completed the San’yas Indigenous Cultural Safety Training Certificate (Provincial Health Services Authority, British Columbia); and has created and delivered custom courses for First Nations healthcare providers.
Dr. Kohr is one of the founding members of the Ontario Wound Interest Group (ONTWIG). She was Co-Chair of the Seniors Health Knowledge Network group, developing the My Skin Health Passport for Older Adults. For six years, Dr. Kohr was on the Executive (including as President) of the Canadian Association of Advanced Practice Nurses.
Dr. Kohr has presented at over 70 national and international healthcare conferences, and published numerous articles in peer-reviewed journals. She is the author/editor of the Skin and Wound Chapter, Potter & Perry Canadian Edition of Fundamentals of Nursing, and the first Canadian Edition of Perry, Potter & Ostendorf Clinical Nursing Skills and Techniques. Dr. Kohr’s PhD thesis, Hearts, hands and minds: The nurse’s experience of changing a dressing, is available through the University of Alberta library e-holdings.
Dr. Kohr is a Registered Nurse, and member of the Registered Nurses’ Association of Ontario (RNAO).
She can be reached at firstname.lastname@example.org
At the end of the course, you will earn a certificate of completion.
Failure to attend the course dates and/or achieve the learning objectives as determined by the instructor can result in you not earning the certificate of completion. Refunds are not applicable in this case.
Optional: You also have the opportunity to earn two digital badges: (1) Care Coordination - Fundamental Skills badge and (2) Patient Needs Assessment - Fundamental Skills badge. This course is also part of the learning pathway for the Patient Navigator Professional Certificate.To earn a digital badge you’ll need to pass a short on-line test and pay $20+HST administrative fee. You will receive your digital skills badge (s) via email upon course completion, with instructions on how to collect and display them.
Schulich Executive Hotel on Campus
The Executive Learning Centre features:
• 60 executive style guest rooms on 12 floors each with a queen size bed
• Complimentary high speed internet access
• In room coffee/tea maker
• Wheelchair accessible
Call reservations at (416)-650-8300, book on-line: www.elc.schulich.yorku.ca or
Please note that these funding sources below are listed here for your information only. York University or HLLN does not directly provide this funding or apply for grants.
Nursing Education Initiative
Nurses taking this program may be eligible to receive reimbursement of up to $1500 from the Education Initiative offered through the RNAO. You do NOT have to be an RNAO member to apply for the funding. Please visit the RNAO website, Education Funding, for more details www.rnao.org
The Allied Health Professional Development Fund
Allied Health professionals taking this Workshop may be eligible to receive reimbursement of up to $1500 from the Allied Health Professional Development Fund offered through HealthForce Ontario. Please visit the HealthForce Ontario website for more details http://www.ahpdf.ca/
The Canada-Ontario Job Grant
Through the Canada-Ontario Job Grant you may be eligible to receive up to $10,000 in government support per person for training costs.
The Canada-Ontario Job Grant can be used to purchase training for your employees. York University/The Health Leadership & Learning Network is an eligible training provider and the grant can be applied to all of our offerings and for in-house training.
You can apply at any time. Employers can apply for one employee or for a large group of employees
If you are an employee or employer and would like more information visit: http://www.tcu.gov.on.ca/eng/eopg/cojg/index.html
Please note: Not all employers are eligible to apply, please consult the Canada-Ontario Job Grant website for more details.
The Second Career program through Employment Ontario provides financial support for skills training needed for jobs in demand. You can apply for up to $28,000 for costs including tuition, books, transportation, basic living expenses and child care.
You qualify for Second Career when:
• you have been laid off and have not been working
• you have been laid off and are working a temporary job just to cover costs
• you are receiving Employment Insurance (EI), or have in the past, you can still apply
To apply to Second Career, you have to work with an employment services agency. Training occupations must demonstrate evidence of good employment prospects in your local labour market. For more information, visit: https://www.ontario.ca/page/second-career