Advanced Patient Navigation Certificate

Program Overview

This advanced patient navigation course builds upon your foundational knowledge to provide you with a model to navigate the health care system for complex and chronic health needs.

Chronic diseases and complex health care needs are major strains on the current health care system. Appropriate access to the right care at the right time is crucial to prevent secondary conditions or further complications with chronic diseases. This interactive and applied workshop builds upon the fundamentals of patient navigation to look at the process for managing the complexities of chronic diseases and overcoming potential barriers to health care services.

The Advanced Patient Navigator is a functional “translator” of the language and systems of healthcare, by providing guidance for patients who are experiencing chronic and/or complex health needs.  Offer support for patients to fully understand their recommended treatment options, and help them identify and access available resources to bridge gaps in care.

At the end of the course, you will earn a certificate of completion and two digital badges: (1) Care Coordination - Advanced Skills badge and (2) Patient Needs Assessment - Advanced Skills badge. This course is also part of the learning pathway for the Patient Navigator Professional Certificate.

How You Will Benefit

This two-day course will help you put your health care knowledge and navigation skills into practice. The course will provide you with a model to navigate the complex health care system, design your plan to implement fundamental navigation skills, and develop the framework to manage the relationship with patients from start to finish.

The workshop will reinforce the confidence and skills necessary to act as an effective liaison between patients and health care professionals. By engaging in discussion of real-world scenarios, participants will have the opportunity to exchange ideas around the patient experience, and better recognize patient needs and priorities, as well as the challenges of the real-world healthcare systems.

What You Will Learn

  • How to navigate the health care system to provide guidance for patients with chronic diseases and complex health care needs
  • Understanding the various roles of health care providers as members of the interprofessional team, and how a patient navigator can complement those roles and lead case conferencing
  • Process for managing chronic diseases as the trajectory of disease evolves
  • How to improve health literacy for patients
  • Protocols for medical visits
  • Advocacy for patients
  • Understanding the impact of the “bad news diagnosis” and supporting patients through the process

Who Should Take This Course

  • Healthcare professionals or allied health professionals seeking a career transition into patient navigation or  interested in expanding their scope of practice to include patient navigation
  • Current patient navigators or case managers seeking a deeper understanding of their role and responsibilities
  • Clinicians or caregivers interested in learning about patient navigation

Recommended Education:

It is required that you take the Fundamentals of Patient Navigation - Level 1 Course prior to this course.

Bachelor’s degree in health care and/or social sciences, or equivalent training and professional experience in health care field.

Not listed here and want to take the course? Contact us for more information at 416 736 2100 ext 22170 or

Program Content

Course Schedule:

Day 1: 9 AM – 4 PM

Scoping the environment of complex chronic conditions:

  • impact of chronicity on patient/family/community/healthcare systems
  • diabetes, the older adult and mental health, technology dependence

Identifying patient navigator roles:

  • determining transitions in healthcare system experience
  • understanding care integration and coordination with multiple providers and agencies/organizations
  • creating a framework for the Patient Navigator role including measurable outcome which will include:
    • facilitating patients’ transitions between care providers and organizations
    • creating efficiencies in care integration and coordination among multiple providers and organizations, and
    • ensuring that a patient’s individualized health and social needs are adequately met.

Day 2: 9 AM – 4 PM

Ensuring the patient’s individualized health and social needs are met:

  • health literacy
  • protocol and communication structure for Patient Navigator (e.g., healthcare appointments, etc)
  • Advocacy (is not the same as Advice)
  • Support in “bad news” situations
  • Framing the professional relationship: from start to finish
  • Documentation and responsibility in information sharing/confidentiality
  • Case studies/examples (group work)


Rosemary Kohr, BA (Arts Plastiques), BScN, MScN, PhD, Tertiary Care Nurse Practitioner Certificate, San’yas Indigenous Cultural Safety Training Certificate, RN

Tertiary Care Nurse Practitioner Certificate

Profile photo of Rosemary Kohr in circle frame

Dr. Rosemary Kohr, PhD, is the Program Director (Wound Care and Patient Navigation programs), Health Leadership and Learning Network (HLLN), York University; Adjunct Associate Professor, Faculty of Health Sciences, Western University; and Instructor in the graduate Health Sciences/Nursing program, Athabasca University.

For nearly 2 decades, Dr. Kohr was an Advanced Practice Nurse/ Acute Care Nurse Practitioner and wound care specialist at London Health Sciences Centre (LHSC). While in clinical practice at LHSC, Dr. Kohr was an active member of numerous interprofessional committees, including Chair of the SW LHIN Health-care Professionals Advisory Panel.

Dr. Kohr has also provided consultation for government projects in Nova Scotia, Ontario and British Columbia for system-wide revisions related to chronic wounds; and was the Corporate Program Lead for Wound Ostomy Continence with Saint Elizabeth Healthcare. More recently, Dr. Kohr has worked with organizations and institutions, with a focus on developing/streamlining approaches to improve patient outcomes, including creating a “Hub” model for Patient Navigation.

Dissemination of information, knowledge transfer and uptake in the clinical environment using innovative approaches and electronic technology are fundamental to her work. Dr. Kohr's clinical research includes evaluation of implementation of best practice guidelines, pain management, wound care and collaborative practice. She has received research grants as well as academic scholarships, and has collaborated on writing a number of successful government grant applications.

For over a decade, Dr. Kohr has provided education and consultation focused in the clinical reality of today’s healthcare environment, through her company, Kohr Consulting ( She is the former President of the Canadian Association of Advanced Practice Nurses (CAAPN), and a founding member of the Ontario Wound Interest Group (OntWIG).


Schulich Executive Hotel on Campus

The Executive Learning Centre features:
• 60 executive style guest rooms on 12 floors each with a queen size bed
• Complimentary high speed internet access
• In room coffee/tea maker
• Wheelchair accessible

Call reservations at (416)-650-8300, book on-line: or


Funding Sources

Please note that these funding sources below are listed here for your information only. York University or HLLN does not directly provide this funding or apply for grants.

Nursing Education Initiative

Nurses taking this program may be eligible to receive reimbursement of up to $1500 from the Education Initiative offered through the RNAO. You do NOT have to be an RNAO member to apply for the funding. Please visit the RNAO website, Education Funding, for more details

The Allied Health Professional Development Fund

Allied Health professionals taking this Workshop may be eligible to receive reimbursement of up to $1500 from the Allied Health Professional Development Fund offered through HealthForce Ontario. Please visit the HealthForce Ontario website for more details

The Canada-Ontario Job Grant

Through the Canada-Ontario Job Grant you may be eligible to receive up to $10,000 in government support per person for training costs.
The Canada-Ontario Job Grant can be used to purchase training for your employees. York University/The Health Leadership & Learning Network is an eligible training provider and the grant can be applied to all of our offerings and for in-house training.
You can apply at any time. Employers can apply for one employee or for a large group of employees
If you are an employee or employer and would like more information visit:

Please note: Not all employers are eligible to apply, please consult the Canada-Ontario Job Grant website for more details.

Second Career

The Second Career program through Employment Ontario provides financial support for skills training needed for jobs in demand. You can apply for up to $28,000 for costs including tuition, books, transportation, basic living expenses and child care.
You qualify for Second Career when:
• you have been laid off and have not been working
• you have been laid off and are working a temporary job just to cover costs
• you are receiving Employment Insurance (EI), or have in the past, you can still apply
To apply to Second Career, you have to work with an employment services agency. Training occupations must demonstrate evidence of good employment prospects in your local labour market. For more information, visit: