The Advanced Certificate in Health Care Management and Clinical Leadership

Certificate Overview

The Advanced Certificate in Health Care Management and Clinical Leadership is designed for emerging and current leaders to gain formal leadership training.

 

Formerly known as The Advanced Certificate in Clinical Leadership.

Now in its 8th year, the certificate program teaches healthcare professionals how to become an inclusive, responsive, and inspirational leader within collaborative care and inter-professional teams. The certificate program uses The Complexity Framework™ - an applied evidence-based framework for best practices in health care leadership. The course is developed by an internationally recognized faculty, including industry experts and professors currently teaching at the Faculty of Health and the MBA program at the Schulich School of Business at York University, and School of Nursing at Queens University.


For human resources and professional development units: Consider offering this course as an organizational development strategy to produce individuals with “T-shaped skills” – Broad, cross-disciplinary skills that intersect with specialized depth of expertise.

Learning Outcomes

  • Managing day-to-day clinical operations for continuous quality improvement
  • Enhancing collaborative care and working relationships within an inter-professional team environment
  • Effective communication skills to manage diverse, multidisciplinary teams, and external stakeholders
  • Conflict resolution and change management
  • Coaching and mentoring skills

The program aims to equip participants with key career development skills to help them expand their current role or assume a new leadership role. This course will focus on building your personal leadership style to open up the possibility of assuming a variety of leadership roles.

The optional 1-day Project Management workshop aims to teach healthcare professionals critical skills in managing workplace projects through practical case studies and group work.

Who Should Attend

Participants are formal and informal, emerging or experienced leaders at all levels in acute care, front-line hospital service organizations, long term care, social services, non-profits, family health teams and more. This includes:

  • New and aspiring health professionals who are looking to take the next step in their career. This includes directors, managers, administrators, front-line clinicians, and other healthcare professionals across the health care, social services, and the non-profit sector
  • Experienced healthcare leaders who would like to refresh their approach and update formal knowledge
  • Individual providing collaborative care within diverse, inter-professional or multi-disciplinary teams

This is a 5-day Leadership Course plus an Optional 1-day Project Management for current and emerging health care leaders. Register for all 6 days and save on the registration fee.
The Advanced Certificate in Health Care Management and Clinical Leadership is a model for custom leadership programs designed for health-focused organizations across Canada.

For registration, course details, or more information please refer to the top right panel or contact us at (416)-736-2100 ext 22170 or hlln@yorku.ca


Certificate Outline

Course Days 1 - 5

Day 1: The Health Leadership Challenge in Clinical and Health Care Environments

  • Understand the current context and system
  • Explore individual and team interventions designed to build healthy and engaged work environments
  • Explore issues of power, and competing expectations encountered by clinical leaders
  • Examine personal learning and decision-making styles

Day 2: Leading as Communicator and Coach I

  • Develop skills for effective communication with clients, patients,
  • Develop skills for effective communication and collaboration with peers and management
  • Examine and try individual and group communication skills
  • Learn  and try nfluential verbal and non verbal communication skills

Day 3: Communicator and Coach II

  • Explore the role of clinical leader as coach and mentor for high impact multidisciplinary teams
  • Learn how to apply coaching strategies with your team members
  • Simulate coaching strategies with team members
  • Explore and discuss Case Studies

Day 4: Leading Successful Change

  • Explore and investigate traditional and complexity perspectives of leadership as they apply to organizational leadership and change in health
  • Compare and contrast newer complexity perspective paradigms of balancing competing demands with more traditional managerial command and control
  • Fostering a culture of trust, recognition and transparency in clinical decision-making and improvement
  • Explore how successful leaders ask questions in complex situations in order to respond to needs

Day 5: Simulation and Action Learning Case Studies

  • Successfully combine leadership and management knowledge, skills and behaviors to solve clinical leadership challenges in simulation
  • Learn to negotiate and solve competing professional and political interests to achieve high-quality patient focused outcomes
  • Make the most of your strengths to motivate, inspire and engage teams to achieve clinical goals and positive, sustainable outcomes
  • Learn effective strategies for patient and family engagement
  • Students will have a full day of Facilitated Simulation that will combine learning outcomes from all modules

Curriculum and course outline is subject to change without notice at the discretion of York University. Registered students will receive a final course outline

Project Management 1-day Course

Project Management  - Recommended optional Day 6 of this course

Widen your career opportunities by learning the essentials of project management. Managing workplace projects is an essential tool for every leader, especially at or close to the front line where projects are a regular part of the role.

What you will learn

Working on one select clinical leadership project in class to apply the concepts, you will learn the following:

  • Essential PM terminology that will help enable you to communicate effectively with team members, leaders and across the organization
  • Five critical components of successful project management
  • Four inherent constraints of every project
  • Key stakeholder roles and responsibilities
  • Effective ways to monitor and control your projects
  • How to closeout your project, gather lessons learned and implement best practices on future projects

Register for all 6 days and save on the registration fee.

For registration, course details, or more information please refer to the top right panel or contact us at (416)-736-2100 ext 22170 or hlln@yorku.ca

Faculty

Faculty

Deborah Tregunno - R.N., PhD

Program Director, Associate Professor-Queens University

Deborah Tregunno is Associate Professor, School of Nursing, Queen's University. She holds a PhD (Health Policy, Management and Evaluation) from the University of Toronto, specializing in the field of organizational behaviour and performance measurement.  She completed post-doctoral work in the Faculty of Nursing, University of Toronto, and is the recipient of a Ministry of Health and Longterm Care (MOHLTC) Senior Nurse Research award (2009-2011). Prior to her academic career, she held a variety of clinical and managerial roles, and developed extensive knowledge and competencies related to the design, management and delivery of health care.

Her program of research focuses on patient safety with a particular interest in the relationship among managerial positions, work environment and the delivery of safe care by nurses and multidisciplinary teams. In specific studies she has explored safety culture, organizational learning and safety failures, non-technical behaviours of obstetrical teams and high risk outcomes using high fidelity simulation, and the experience of internationally educated nurses and the delivery of safe care.

Bruce D. Van Ryn-Bockin - MD, MBA

Principal-PeopleSkills

Bruce is a pioneer in the field of Emotional Intelligence and has designed numerous workshops on this topic over the last 30 years. After spending ten years as a family physician, he left that practice to pursue the study of Human Behaviour, founding PeopleSkills, a training and consulting company that now provides executive coaching to mid- and senior level management, and customized training to organizations wishing to grow their management team’s capabilities.

Bruce has taught leadership at Wilfrid Laurier’s School of Business and Economics, and critical and creative thinking at Conestoga College Institute of Technology and Advanced Learning. Bruce has 5 grown children and 7 grandchildren, and when he is not hanging out with them and his dog, Toby, he can be found downhill skiing or teaching white-water canoeing on some northern river.

Chris Irwin -Bcomm, MBA

Measure of Success Inc., Professor-Schulich School of Business

Chris Irwin is a Principal at Measure of Success Inc., a consultancy that partners with organizations to support, monitor and improve performance by clarifying priorities and aligning activity. He also teaches negotiations and stakeholder management in the MBA program at Schulich School of Business." He brings his insights into collaboration as a trainer and speaker with the Supply Chain Management Association (formerly PMAC) and its provincial institutes. Chris has an MBA (Schulich, 2006) and a BCom (McGill, 1994).

He speaks French and Japanese, and lives in Toronto with his wife, three kids and one pug.
Chris spent the first years of his career living and working in Japan where he was involved in training and development (skills/language/cultural training and curriculum development), as well as in communication (stakeholder management, writing and translating). This included time at the Disney entity that oversees Tokyo Disneyland. He has worked in the not-for-profit environment, as well as in the private sector in sales/business development and as a consultant. His industry experience also spans Media/Publishing, Financial Services, Health Care and Technology.

Sandra Martyn - PMP

President-The Martyn Group

Sandra Martyn is President of The Martyn Group, a private consulting and training company specializing in project management. Managing her own successful project management business for over 25 years has provided her with a unique perspective on the challenges experienced in almost all industries, including projects in manufacturing, construction, government, food, health, automotive, financial, transportation, pharmaceutical and biotech, and others. She has a reputation for planning and executing projects and building strong, cohesive teams.

As a respected trainer in project management in North America, Sandra consistently receives the highest ratings from her clients for the value she provides in her courses. Sandra adheres to the methodologies set out by The Project Management Institute, but her own business experience enables her to make difficult project management concepts seem easy as she delivers her training in clear and understandable terms. She helps course participants avoid common project management mistakes. Sandra loves what she does and that is clearly evident in her enthusiasm and humor in sharing her knowledge. Her teaching aids and exercises are popular, and the group work sessions are critically important in applying concepts to real life projects.

Sandra has developed and authored courses in project management fundamentals, PMP® exam preparation, implementing/operating a project management office, juggling multiple projects, and Microsoft Project software. In addition, Sandra has authored and delivers a project management course specifically dedicated to healthcare and social services, where the focus is on the successful delivery of projects with the unique challenges in health driven projects. Sandra also facilitates for the Certificate in Business Skills for Managers Course. She has delivered courses to clients across Canada, as well as numerous management and project team members from other countries, including: China, Malaysia, Greece, India, and the Philippines, among others.

For several years Sandra has been on the Executive Development faculties of the Schulich School of Business at York University, Toronto; Saint Mary’s University, Halifax; University of Saskatchewan, Edwards School of Business; University of New Brunswick, Saint John College; and University of Winnipeg, PACE. She presently participates as a program advisory committee member for the Durham College Graduate Certificate in Project Management program. Sandra is an active member of The Project Management Institute and has obtained her Project Management Professional certification.

 

Louise Hartley - PhD

Director, York University Psychology Clinic

Dr. Louise Hartley is director of York University's Psychology Clinic. She is a registered psychologist and also holds a corporate coaching certificate. Dr. Hartley has expertise in the field of organizational development which includes both individual and team interventions designed to build healthy, engaged work environments. She is a frequent presenter at conferences and is past president of the Employee Assistance Society of North America (EASNA).

Peter Gardiner-Harding

Executive Director/Co-Founder - playsthatwork inc.

Peter is a corporate actor and learning facilitator.  He co-founded playsthatwork inc. in 1989 and produces experiential-based training products which bring the spirit of theatrical discipline to business. As well as taking on such traditional stage roles as actor, director and producer, Mr. Gardiner-Harding's theatrical career in corporate theatre has encompassed a variety of projects including writing and performing scripts and characters used in corporate training activities.

Clients of playsthatwork inc. come from academia, construction, financial services, acute & long-term healthcare, insurance, manufacturing, professional associations, professional governing bodies, trade unions, etc. http://playsthatwork.com/company/

Mardi Tindal

Mardi Tindal is a long-time facilitator and mentor with the Center for Courage & Renewal. She facilitates Courage to Nurse Retreats in addition to her work with leaders in business and non-profit organizations, regionally, nationally and internationally. She holds an MA from the Ontario Institute for Studies in Education, of the University of Toronto.

Mardi Tindal has brought energetic leadership throughout her career as an adult educator and facilitator, organizational consultant, retreat centre director, writer, broadcaster and organizational leader. She is a former Moderator of The United Church of Canada, and holds an MA from the Ontario Institute for Studies in Education, of the University of Toronto. In 2012, she received the Queen Elizabeth II Diamond Jubilee Medal in recognition of her contributions to Canada.

 

Message from the Program Director

A Message From the Program Director, Deborah Tregunno

People who work in health care are motivated from an inner sense that their contributions make a difference to those we serve. The Certificate in Clinical Leadership is about these people, about trust and relationships. Leaders clear the way for people to find and unlock their potential, urging them toward certain actions. Influential leaders continuously explore leading practices and develop new knowledge and skills.

We invite you to examine and enhance your leadership capacity through the Certificate in Clinical Leadership. You will experience the power of a leadership centered culture that values and fosters adaptive decision-making in the context of uncertainty. The program will provoke your thinking about leadership knowledge and practices. You will examine a variety of models of leadership and change, explore complexity and interdependence, autonomy and accountability, and ways of generating high energy responses to change and innovation. You will learn about motivating and inspiring people through your response to basic human needs for achievement, recognition and self esteem.

You will complete this program equipped with new leadership practices as you face greater ambiguity, urgency and uncertainty in today's health care environments.

Are you ready for the challenge? If you think you are, we'd like to work with you. Please consider our invitation today!

 

Accommodation

Accommodation Information

Schulich Executive Hotel on Campus

• The Executive Learning Centre features:
• 60 executive style guest rooms on 12 floors each with a queen size bed
• Complimentary high speed internet access
• In room coffee/tea maker
• Wheelchair accessible

Call Reservations (416)-650-8300 book on-line: www.elc.schulich.yorku.ca or

E-mail: reservations@schulich.yorku.ca

 

Funding Sources

Please note that these funding sources below are listed here for your information only. York University or HLLN does not directly provide this funding or apply for grants.


Nursing Education Initiative

Nurses taking the Certificate in Clinical Leadership may be eligible to receive reimbursement of up to $1500 from the Education Initiative offered through the RNAO. You do NOT have to be an RNAO member to apply for the funding. Please visit the RNAO website, Education Funding, for more details www.rnao.org

The Allied Health Professional Development Fund

Allied Health professionals taking the Certificate in Clinical Leadership may be eligible to receive reimbursement of up to $1500 from the Allied Health Professional Development Fund offered through HealthForce Ontario. Please visit the HealthForce Ontario website for more more details http://www.ahpdf.ca/

The Canada-Ontario Job Grant

Through the Canada-Ontario Job Grant you may be eligible to receive up to $10,000 in government support per person for training costs.
The Canada-Ontario Job Grant can be used to purchase training for your employees. York University/The Health Leadership & Learning Network is an eligible training provider and the grant can be applied to all of our offerings and for in-house training.
You can apply at any time. Employers can apply for one employee or for a large group of employees.

If you are an employee or employer and would like more information visit: http://www.tcu.gov.on.ca/eng/eopg/cojg/index.html

Please note: Not all employers are eligible to apply, please consult the Canada-Ontario Job Grant website for more details.

Testimonials

Testimonials

“This course provided so much content that will provide me with tools to be a better manager/leader. The format of lecture and group work was great; very nice balance for learning. I also learned new models to manage conflict & topics for communication.”
Bobbie Ivankovic,, RN MN CPMHN, Clinical Manager, Ontario Shores Mental Health Sciences.

“My last five days have been a transformational learning experience. The course met my needs as a busy, front line clinical manager. I needed this information to be effective and successful in my career”
Uchenwa Genus, Manager, Pharmacy Services York Central Hospital

“Lead instructor effectively facilitated a community of learning and a community of supportive colleagues and possibly future collaborators”
Erin Rajca, Early Intervention Manager, Child Development Institute

“Friendly, inter-professional worth continuous course with great facilitators”
Dr. Louay Hussain Alkhamis, Geriatrics, Palliative Care & Medical Education, Riyadh Military Hospital, Saudi Arabia

“I thoroughly enjoy the passion, spirit and expertise of the course instructors. This allowed me to be open and comfortable to learn and profit for my organization and myself so that I can continue to be the best I can be”
Michelle Dupee, Manager Canadian Mental Health Association

“It’s a creative program that implements and reflects leadership. The instructors and speakers have passions of improvement for improving healthcare to the public”
Yan Gao, Executive Director, Don Mills Family Heath Team

"It was an amazing experience. The instructors presented interesting material in ways that allowed me to open my mind and think of different ways to approach situations"
Nancy Smith, Associate Director, Federation Education & Guidance Services

FAQs

FAQ's

What is clinical leadership and how does it differ from traditional leadership or management?

Clinical leadership focuses on using effective communication to build positive relationships. Instead of a more traditional management or leadership model based on hierarchy and command, clinical leadership is emergent and responsive to the needs of a cross-functional and interdisciplinary workplace.

Does clinical leadership apply to my workplace?

Clinical leadership applies to clinical leads, management, administration, and operations of any health services, health-focused, or social services organization. Our program model can be applied broadly across disciplines and roles, and cross-functionally within the health and social services sectors. At the same time, the course is designed to be relevant and specific to the context of your current workplace.

Who should take this course?

This certificate is open to an interdisciplinary and cross-functional audience of professionals, managers, and leaders within the health, social services, and public health sector.

Do I have to attend all five days? Can I just pick the day and module I want to cover?

Yes, as this is a certificate program. The learning modules may not be instructed in a linear way and attendance of all five days is required in order to capture the overall objectives of the course.

What are the program requirements?

There are no pre-requisites to register for this program

How much does the program cost?

The program cost $2,900 plus HST for the 5-day course

Is there a payment plan?

Yes. Please contact hlln@yorku.ca for more information.

Are there program discounts for York Alumni?

Yes. Discounts are available for York Alumni only. Please contact hlln@yorku.ca for more information.

Are there any scholarships for this program?

Unfortunately no, as this is a non-degree and non-credit certificate program.

I live outside of the GTA and will be commuting. Are accommodations available?

Yes. Accommodations are available at the Schulich Executive Hotel on Campus. Reservations can be made by phone at (416)-650-8300 or email at reservations@schulich.yorku.ca.