Implementing the Psychological Health and Safety Standard in Your 24/7 Workplace

Program Overview

This workshop is designed for health professionals working and/or managing staff in 24/7 service operations.

Group discounts are also available for organizations looking to promote healthier 24/7 work environments and reduce mental health risks.

Program Description

Health care professionals working in 24/7 service operations (24-hours, seven days a week) settings such as emergency departments and intensive care units, face intensified workplace challenges such as coping with trauma and fatigue, and navigating inter-professional and interpersonal communication with colleagues, patients, and families around a shift work calendar. Health care professionals are responsible for taking care of the health and well-being of their patients, yet due to the stressful nature of their jobs, they themselves are at high risk of poor psychological health and burn out.

According to the Canadian Mental Health Association, 25-30% of costs incurred directly by employers due to mental health issues could be avoided. This two-day workshop is designed for health care professionals, administrators, and managers working in a 24/7 service operations to address your unique psychological health and safety needs.

During this workshop, you will learn about the National Standard of Canada for Psychological Health and Safety in the Workplace, build a framework for a psychologically safe workplace, and apply the Standard to your day-to-day operations based on your situational work place factors.

How You Will Benefit

  • This practical and applied workshop will help you to develop a feasible framework for a psychologically healthy and safe workplace that is applicable for your specific 24/7 service work environment.
  • The course will help you understand and apply evidence-based contributing factors of the National Standard of Canada for Psychological Health and Safety into a relevant framework.
  • The framework will support you in your efforts to prevent known risks and improve mental health in your workplace, while responding to the demands of your job.

Learning Outcomes

You will:

  • Review key concepts and principles in the National Standard on Psychological Health and Safety in the Workplace and the implications for the occupational health of yourself and your colleagues in a 24/7 service operations
  • Engage in discussion about your unique workplace challenges with your working professional peers, and identify key psychological and safety risks and needs in the workplace
  • Receive mentorship on creating a framework for implementing the Standard in your workplace.

Who Should Take This Course

  • Health care professionals, administrators, directors, and managers working in emergency departments, intensive care units, or other 24/7 service operations
  • Human resources professionals, employee relations, legal counsels, occupational health and safety professionals, organizational development, union members and leaders in 24/7 service operations

Not listed here and want to take the course? Contact us by email at or by phone at 416 736 2100 ext. 22170 for more information.

Program Content

The National Standard of Canada for Psychological Health and Safety

Psychological Health and Safety encompasses mental health and workplace wellness, resulting, in part, from working conditions, organizational structures, management practices, and the way people interact with each other on a daily basis. The National Standard of Canada for Psychological Health and Safety in the Workplace is a voluntary set of guidelines, tools and resources focused on promoting employees’ psychological health and preventing harm due to workplace factors.

Workshop Details

This workshop is designed for working professionals and will be conveniently delivered in a condensed format over two consecutive days (Friday and Saturday).

The workshop will introduce the Standard, and help you adapt key concepts and principles to address your specific workplace mental health needs and challenges. In particular, the workshop will examine the challenges of stress, fatigue, burn out, and shift work in 24/7 health care service operations.



Nancy Dubois - Hons. BA

Owner/Principal Consultant - Du∙B∙Fit Consulting

Nancy is the Principal Consultant with DU∙B∙FIT Consulting, a health promotion and planning firm based in southwestern Ontario.  The firm focuses on the facilitation of workshops and planning sessions, as well as project management and consultative services on a wide variety of health promotion and public health topics.  Nancy has worked on many projects related to workplace health including:

  • Lead Consultant for The Psychology Foundation of Canada in developing the online StressStrategies resource for adults to be disseminated largely through workplaces.
  • Co-author of “Workplace Mental Health Promotion: A How-to Guide” jointly produced by the Canadian Mental Health Association (Ontario) and The Health Communication Unit, University of Toronto.
  • The lead consultant for ten years in a capacity-building project for workplace health professionals through The Health Communication Unit, University of Toronto which included providing consultation, training and resource development to intermediaries across Ontario.
  • The designer for a community-based workplace health toolkit used by workplaces in Waterloo and Haldimand-Norfolk regions.
  • A presenter at numerous workplace health training events and conferences, most often organized through public health units, as well as with the Manitoba Chronic Disease Prevention Alliance.
  • The developmental consultant in workplace health for the Heart and Stroke Foundations in Ontario and Nova Scotia and the British Columbia Active Workplaces initiative.

Nancy is the Chair of the Board of Directors of the Canadian Fitness and Lifestyle Research Institute.  She facilitates strategic planning and conducts evaluations for multiple organizations, especially in the social profit and public sectors and taught for many years in the Kinesiology program at York University.  Nancy was the proud recipient of the Queen Elizabeth the Second Diamond Jubilee Medal for her leadership in physical activity across Canada and has worked internationally in Chile, Bosnia, Finland, Serbia and Italy.

Nancy was born and raised in London, Ontario and now hails from Scotland ONTARIO (!) where she and her husband of almost 30 years have adjusted quite well to an “empty nest”.  Nancy is an avid skier, heads for the water and sunshine at any opportunity, and is currently in the stressful throes of planning her daughter’s wedding.