Leadership in Clinical Cultural Competency

Program Overview

Develop knowledge and skills in cultural competency needed to create an inclusive environment and navigate diverse views on illness and healing, while maintaining a safe health care practice.


This two-day workshop is designed to help you to provide leadership and work in an effective and culturally safe way across health and social services sectors with diverse patients, families, and health care or research teams. The course will take an in-depth look at workplace issues such as cross-cultural communication and the impact of culture, religion, and spirituality on illness beliefs and ways of healing. This includes discussion of cultural-sensitive scenarios around mental health, complementary medicine, bereavement and others.

Learn from executive leadership at the Centre of Addictions and Mental Health, and develop your own leadership strategies for fostering inclusion and managing intercultural conflict in research and practice settings, including when and how to provide legitimate accommodation for patients, families and colleagues within your team, based on human rights frameworks. This course will help you to directly apply guiding principles at your workplace including unionized environments, and navigate how to approach conflicts and who to consult.

How You Will Benefit

  • Become more effective in your leadership, clinical or research role by creating an inclusive safe environment to support conversations among your diverse team members
  • Understand the impact of culture on health and help-seeking, and apply strategies to mitigate misunderstanding and conflicts
  • Gain the confidence to navigate culturally-sensitive health care situations with clients, families, and colleagues
  • Adapt to an increasingly globalized world by challenging your personal bias and assumptions

What You Will Learn

Using real-world case scenarios and self-reflection, you will

  • Understand how culture impacts health literacy, access, and behaviours of your patients and your health care team
  • Develop leadership strategies for fostering inclusion and managing intercultural conflict in research and practice settings, including unionized environments
  • Navigate cultural differences at your workplace using key frameworks such as cultural safety, cultural competence, anti-oppression theories

Who Should Take This Course?

  • Leaders and managers, in hospitals, community health agencies, social service agencies
  • Health care professionals responsible for service delivery within a health care team
  • Health care researchers working in clinical trials, public health, health and social services, global health, and community development

Program Content

This workshop will take place over two days, with a week apart each module to allow for practice and reflection at your workplace.

Module 1 – Topics covered include

  • Introduction of concepts, terminology, and frameworks
  • Understanding MY personal & professional culture
  • Exploring culture as power and developing cultural knowledge
  • Application of framework to case scenarios and workplace context

Module 2 – Topics covered include

  • Cross-cultural communication
  • Illness beliefs and ways of healing
  • Leading your workplace in cultural competency – when and how to accommodate cultural differences
  • Guiding principles on how to approach conflicts and who to consult, including interactions with HR departments, unions etc.
  • Specific case examples and practice simulations to apply frameworks and principles to real-life scenarios



Rani Srivastava, BN, MScN, PhD
Chief of Nursing and Professional Practice, Centre for Addictions and Mental Health

Dr. Srivastava began her role as Chief of Nursing and Professional Practice at CAMH in 2010. In this role, she oversees the Professional Practice Office, which includes professional practice, quality and safety, ethics and client relations. She also holds the position of Assistant Professor at the Lawrence Bloomberg Faculty of Nursing, University of Toronto, and Adjunct Professor at York University in Toronto and Dalhousie University in Halifax.

She is recognized as an industry leader in the area of diversity and cultural competence education. Dr. Srivastava is the author and editor of a textbook entitled The Healthcare Professional’s Guide to Clinical Cultural Competence, and has written several book chapters and articles on topics such as culture, religion, ethics, and family-centred care. She is a passionate advocate for integrating issues of equity, diversity, and access into day-to-day practice, at the individual and organizational level and developing academic practice environments through evidence, inquiry, and scholarship. She regularly serves as a consultant, speaker, and workshop facilitator for a variety of audiences.

Dr. Srivastava received a bachelor of nursing with honours from Dalhousie University and earned a master of science in nursing and PhD from the University of Toronto. She is a member of the executive committee for Academy of Chief Executive Nurses (ACEN) and serves on the board of Aurat Health Services, a non-profit agency dedicated to empowering South Asian women through education and community support.


Schulich Executive Hotel on Campus

The Executive Learning Centre features:
• 60 executive style guest rooms on 12 floors each with a queen size bed
• Complimentary high speed internet access
• In room coffee/tea maker
• Wheelchair accessible

Call reservations at (416)-650-8300, book on-line: www.elc.schulich.yorku.ca or

e-mail: reservations@schulich.yorku.ca

Funding Sources

Please note that these funding sources below are listed here for your information only. York University or HLLN does not directly provide this funding or apply for grants.

Nursing Education Initiative

Nurses taking this program may be eligible to receive reimbursement of up to $1500 from the Education Initiative offered through the RNAO. You do NOT have to be an RNAO member to apply for the funding. Please visit the RNAO website, Education Funding, for more details www.rnao.org

The Allied Health Professional Development Fund

Allied Health professionals taking this Workshop may be eligible to receive reimbursement of up to $1500 from the Allied Health Professional Development Fund offered through HealthForce Ontario. Please visit the HealthForce Ontario website for more details http://www.ahpdf.ca/

The Canada-Ontario Job Grant

Through the Canada-Ontario Job Grant you may be eligible to receive up to $10,000 in government support per person for training costs.
The Canada-Ontario Job Grant can be used to purchase training for your employees. York University/The Health Leadership & Learning Network is an eligible training provider and the grant can be applied to all of our offerings and for in-house training.
You can apply at any time. Employers can apply for one employee or for a large group of employees
If you are an employee or employer and would like more information visit: http://www.tcu.gov.on.ca/eng/eopg/cojg/index.html

Please note: Not all employers are eligible to apply, please consult the Canada-Ontario Job Grant website for more details.